Frequently Asked Questions
Short answers for visitors, reviewers, and potential customers who want to understand the service before they sign in.
What does Roster Champion do?
Roster Champion helps shift-based teams and sports clubs plan schedules, track coverage, manage leave, handle swaps, and publish the working week or fixture list in one place. The website explains the product, support flow, and policies, while the app handles actual roster work.
Is there a free plan?
Yes. The service supports a free web experience for individuals. Paid Starter, Operations, and Enterprise plans remove ads and are intended for small business, medium operations, and enterprise usage.
What do the paid plans include?
All paid tiers are ad-free. Starter is aimed at small business teams, Operations at medium operations, and Enterprise at high-compliance, heavy-load usage with tighter controls and broader account management.
How do I get started?
Review the homepage, read the resources hub, then open the app. If you need access to downloads or billing, use the links in the navigation or footer. If you are unsure which plan fits, the billing page explains the options clearly.
Do you have support and contact information?
Yes. The contact page includes a support form and email address. You can also use the in-site RC chat assistant to jump to relevant help pages.
How do you handle security?
The security page explains how the site uses HTTPS, account authentication, role-based access, and limited data sharing with service providers. The privacy policy covers the types of data collected and why.
Does the site explain billing and subscriptions?
Yes. The billing page lists the current Starter, Operations, and Enterprise prices and explains how to sign up. The terms page covers billing renewal and cancellation language.
Are there guides to help me evaluate the product?
Yes. The resources hub links to guides on roster planning, coverage checks, and spreadsheet alternatives so visitors can learn before they buy.
What browsers and devices are supported?
The web app supports modern browsers. The product also has platform-specific builds for mobile and desktop. The downloads page explains which builds are available to active subscribers.
How do I ask a question that is not covered here?
Use the contact page, email support, or open the app and visit the support area. We try to keep the FAQ focused on the most common questions and direct anything unusual to a human answer.