Frequently Asked Questions

Short answers for visitors, reviewers, and potential customers who want to understand the service before they sign in.

What does Roster Champion do?

Roster Champion helps shift-based teams and sports clubs plan schedules, track coverage, manage leave, handle swaps, and publish the working week or fixture list in one place. The website explains the product, support flow, and policies, while the app handles actual roster work.

Is Roster Champion free?

Yes. The website roster tools and app are free to use. No credit card is required to get started.

Do I need payment setup?

No. Current public access is free, so visitors can open the app and create work, sports, household, and other supported rosters without any payment setup.

How do I get started?

Review the homepage, read the Topics hub, then open the app and create your first roster. You can use the same account across the website and app.

Do you have support and contact information?

Yes. The contact page includes a support form and email address. You can also use the in-site RC chat assistant to jump to relevant help pages.

How do you handle security?

The security page explains how the site uses HTTPS, account authentication, role-based access, and limited data sharing with service providers. The privacy policy covers the types of data collected and why.

Does the site explain billing and subscriptions?

The billing page now explains that current public access is free. The terms page covers account and service conditions.

Are there guides to help me evaluate the product?

Yes. The Topics hub links to guides on roster planning, coverage checks, and spreadsheet alternatives so visitors can learn before they buy.

What browsers and devices are supported?

The web app supports modern browsers. The product also has platform-specific builds for mobile and desktop where published.

How do I ask a question that is not covered here?

Use the contact page, email support, or open the app and visit the support area. We try to keep the FAQ focused on the most common questions and direct anything unusual to a human answer.

Which page should I read first?

Choose the route that matches the problem you are trying to solve.

I need to build a better weekly rota

Start with the Roster Planning Guide. It explains how to define demand, build patterns, add leave, review fairness, and publish a schedule that remains usable after people start requesting changes.

I keep finding uncovered shifts

Read the Shift Coverage Checklist. It focuses on headcount, skill mix, handover windows, backups, and the practical review steps that catch gaps before the roster goes live.

I am moving away from spreadsheets

Use the Spreadsheet Roster Alternative guide. It explains when a spreadsheet is still enough, when it becomes risky, and how to migrate gradually without losing your existing rota knowledge.

How Roster Champion handles different teams

The product is broad, but the scheduling logic stays consistent.

Work teams usually care most about shift patterns, leave, swaps, overtime, coverage pressure, and exports. Sports clubs usually care about fixtures, squad availability, coaches, volunteers, training plans, and match-day roles. Family and shared-house rosters usually care about recurring tasks, fairness, reminders, and visible completion. Roster Champion keeps these as separate experiences while using the same underlying idea: a roster should show the plan, the exceptions, and the current status in one place.

The public website includes separate pages for work, sports, and family use cases because each audience has different examples and language. That is also why utility pages, login callbacks, and checkout result pages are kept out of indexed content. They are functional screens, not advice pages.

Still unsure?

Use a real scenario rather than a demo-only checklist.

The best evaluation is to open the app and recreate one real week. Add the actual team, the actual shifts or fixtures, known leave, and at least one awkward change. If the product helps you see the gap, explain the decision, and share the updated plan without sending another spreadsheet around, it is solving the right problem. If you need help choosing the right workflow, contact support and describe the team size, rota frequency, and biggest source of change.